Generate 36% more revenue generated per agent
Make the most of every customer interaction
Improve Customer Satisfaction
Improve NPS/CSAT scores with faster, more effective service
Boost productivity and reduce turnover
Give your sales talents the tools to perfect their approach.
Boost agent performance.
Make your new reps speak like best performers
By analyzing each interaction, managers can provide real-time coaching that improves the performance of call center representatives.
Visualize performance score
Get every interaction transcribed and summarized
Capture the insights that matters
Improve customer experience.
Saying the right thing at the right moment
Real-time suggestions and guidance on the best actions that can improve customer outcomes and experiences.
Live coaching that makes every action better
Pre-defined script guidelines
Live sentiment analysis
Improve profit margins.
Voice intelligence for business intelligence
Conversation intelligence enables outbound call centers to meet business goals without increasing staffing costs.
Track and improve closing likelihood
Predict time-to-close for every account
Implement better conversion practices
A virtual Coach.
Speed up agent onboarding and management
Perform root cause voice analysis to understand what makes agents successful and drive behavior across departments.
Create a virtual coach and duplicate your knowledge to every interaction
Identify agents' strength and weaknesses
Improve sales pitch of your team with measurable insights
Make sure your reps use the right words
Monitor interactions to ensure agents are following call center policy and industry regulations.
Define pitch and question guidelines
Score for action & script follow up
Iterate and improve
Connect your data
Capture data from a wide range of call and meeting platforms.
Connect your favorites follow up tools to send summaries to.