With a Teams phone number, you turn your Teams app into a full business phone.

You can make and receive calls from your laptop or mobile—no extra hardware needed.

In this guide, you’ll learn how to get your Teams phone number and use it for day-to-day.

How to Get a Teams Phone Number

There are a few ways to get a Teams phone number. The right option depends on how your organization is set up.

🛠 Option 1: Get Numbers from Microsoft

If you’re an admin, you can get phone numbers directly from the Microsoft Teams Admin Center.

Here’s how:

1. Sign in at admin.teams.microsoft.com.
2. Go to Voice > Phone Numbers.
3. Click Add, then choose your country, location, and type of number.
4. Select how many numbers you need.
5. Click Place Order.

Once the numbers are created, you can assign them to users.

This is the fastest way to get started—no third-party needed.

🔄 Option 2: Port Existing Numbers

Already using phone numbers with another provider? You can bring them into Teams.

This is called number porting. It keeps your current numbers, so clients and candidates don’t need to update their contacts.

To do this:

• Fill out a porting request form from the Teams Admin Center.
• Include your current provider’s info and a list of the numbers.
• Microsoft will handle the switch for you.

The process takes a few days, but it’s worth it if you want consistency.

📄 Option 3: Request Specific Numbers

Need a specific area code or a number type that’s not available by default?

You can submit a request to Microsoft.

This is useful if you're working in a niche market or hiring in a particular region.

The form is available inside the Teams Admin Center under Phone Numbers > Request Numbers.

Once you have your number, assigning it is easy:

1. Go to Phone Numbers in the Admin Center.
2. Choose the number you want to assign.
3. Click Assign, then select a user.
4. Confirm and save.

How to Use a Teams Phone Number

Once you have your Teams phone number, you're ready to make and receive calls—right from the Teams app.

Here’s how to get started.

📞 Make a Call from Teams

You can make calls just like you would on a regular phone.

Here’s how:

1. Open Microsoft Teams.
2. Go to the Calls tab on the left menu.
3. Use the dial pad to enter a number.
4. Click the Call button.

That’s it. The call goes out using your Teams phone number.

If the person is in your contacts, just search their name and hit “Call.”

This works on desktop, web, and mobile—so you're always connected.

📥 Receive Incoming Calls

When someone calls your Teams number, you’ll get a pop-up in the app.

Click Accept to take the call or Decline to send it to voicemail.

You’ll hear a ringtone, just like a standard phone call. And if you're using a headset, the audio goes straight there.

If you’re in another meeting or call, Teams will let you choose what to do—switch, hold, or ignore.

🗣 Use Voicemail in Teams

Missed a call? No problem.

Teams comes with built-in voicemail.

To check your voicemail:

1. Go to the Calls tab.
2. Click on Voicemail.
3. Listen to the message or read the auto-transcription.

You can also customize your greeting, set up call forwarding, or manage rules for when you’re away.

Transfer and Hold Calls

Need to transfer a call to a teammate?

Click the More options icon during a call, then choose Transfer. Pick a contact, and Teams handles the rest.

You can also put someone on hold with a single click—perfect if you need to check info or talk privately.

Call History and Redial

Every call you make or receive is logged in the History section under Calls.

Want to call someone back? Just find the entry and click the Call button.

You’ll see timestamps, call length, and whether it was missed or completed.

Troubleshooting Common Teams Phone Issues

Here’s a list of the most common problems—and what you can do about them.

❌ Dial Pad Not Showing

You’ve opened Teams, but there’s no dial pad?

This usually means something’s missing on the backend.

Here’s what to check:

• Make sure the user has a Teams Phone license assigned. No license = no dial pad.
• Confirm they have a valid phone number assigned. Go to the Teams Admin Center > Voice > Phone Numbers.
• Restart the Teams app. Sometimes changes take a few minutes to appear.
• Sign out and back in. This can force Teams to refresh settings.

Still not working? Double-check with your admin that everything’s been set up correctly.

📵 Can’t Make or Receive Calls

You’re clicking “Call” but nothing’s happening?

Try this:

• Test your internet connection. Poor Wi-Fi can block call setup.
• Make sure the number format is correct. Include the full country code if needed.
• Check your Teams Calling Plan. If it’s expired or missing, calls won’t work.
• Restart Teams.
• Update your app. An outdated version can cause bugs.

If all else fails, try calling from a different device to see if the issue is local.

📭 Voicemail Not Working

Missed a call—but no voicemail?

Start here:

• Go to Settings > Calls. Make sure voicemail is turned on.
• Check your voicemail greeting. If it’s not set, calls may not go through.
• Review call forwarding rules. You might be sending calls somewhere else.
• Look in your Voicemail tab under Calls to check for missed messages.

If messages aren’t showing up, try logging in from the web to rule out app issues.

🔁 Call Transfer Fails

Trying to transfer a call but it drops or doesn’t connect?

Do this:

• Make sure the person you’re transferring to is active in Teams.
• If you’re using a contact group, verify that the group is synced.
• Use Consult then Transfer if the direct transfer fails.
• Update Teams to the latest version.

Transfers rely on both users being reachable. If someone’s offline, the transfer might not work.

🧩 Missing Call History

Can’t find your call log?

Try these tips:

• Check if you’re logged into the right account.
• Wait a few minutes—call history sometimes takes a moment to sync.
• Refresh the app or check the browser version of Teams.
• Clear cache if you're using the desktop app (go to %appdata%\Microsoft\Teams and delete the contents).

Is a Teams Phone Number Plan Worth It?

You’ve got Teams. You’re already using it to chat, meet, and collaborate.

But is it worth paying extra to turn it into your phone system too?

Let’s break it down.

✅ The Benefits of a Teams Phone Plan

A Teams Phone license gives you a real business phone number. That means you can make and receive calls outside of Teams—just like a regular phone.

You can call candidates, clients, or colleagues directly, even if they’re not using Teams.

No need for separate apps or devices. Just open Teams and dial.

Here’s why that matters:

• Everything in one place: No more switching between Zoom, your mobile, and your desk phone.
• Professional caller ID: Show your company number instead of your personal mobile.
• Built-in voicemail and call history: Every missed call or message is stored in Teams.
• Call forwarding and transfers: Route calls to the right person, every time.
• Scalability: Add or remove users easily as your team grows.

For hybrid and remote teams, it’s a no-brainer. Your recruiters can work from anywhere—and still sound like they’re in the office.

💸 The Costs to Consider

A Teams Phone plan isn’t free.

You’ll need to purchase a Teams Phone license for each user. On top of that, you might need a Calling Plan from Microsoft (or a third-party provider) to get dial-in and outbound calling.

Prices vary, but they typically range from $8 to $20 per user per month.

You’ll also need a Microsoft 365 subscription, which many companies already have.

So yes—there’s a cost. But compare that to traditional phone systems or juggling multiple tools, and it starts to make sense.

🤔 When It’s Worth It

A Teams Phone plan makes the most sense when:

• You want to simplify your tech stack.
• Your team already lives in Microsoft 365.
• You need reliable calling across locations.
• You're growing and need scalable communication tools.
• You manage interviews or outreach and want everything in one app.

If you’re still using personal phones, or bouncing between apps to make calls, switching to Teams Phone can save time—and headaches.

🙅‍♂️ When It Might Not Be Worth It

On the other hand, you might not need Teams Phone if:

• Your team only makes a few calls per month.
• You’re already happy with a different VoIP provider.
• Your communication happens mostly via email or video.

In that case, the cost might outweigh the benefit.

Make Every Teams Call Count : Noota

Using Microsoft Teams for calls is powerful. But it’s even better when paired with Noota.

Noota is an AI-powered meeting assistant. It records, transcribes, and summarizes your conversations—so you never miss a detail.

• Record Every Call : Once you start a Teams call, Noota can join automatically. It records and transcribes the conversation live.
• Instant Summaries : After the call, Noota gives you more than a transcript. You get a clean summary with highlights, decisions, and action items. It’s AI-generated—so you don’t have to write anything yourself.
• Smart Number Detection : Noota finds contact details wherever you work—LinkedIn, email threads, or your CRM. No more hunting for phone numbers. It pulls them up instantly and lets you take action.
• Auto ATS Updates : The moment your call ends, Noota updates your CRM or ATS. It adds notes, summaries, and key takeaways—without you lifting a finger.

You want to automatically report & follow up your Teams calls ? Try Noota for free.