Discovery Call Template

Try our built-in discovery call template to structure your sales call and take effective notes

Sales

Prospect Details

  • Prospect's Name: [Full Name]
  • Company: [Company Name]
  • Title and Role: [Prospect's Job Title]
  • Date of Call: [Date]
  • Sales Representative's Name: [Your Full Name]
  • Small Talk

    • Personal Discussions:
      • [Notes on any small talk or personal discussions to build rapport, e.g., hobbies, recent events]

    Understanding Current Situation

    • Description of Current Needs:
      • [Summary of the prospect's current needs]
    • Current Tools/Services Used:
      • [What tools or services is the prospect currently using?]
      • [Why do these tools/services not fully meet their needs?]

    Challenges and Pain Points

    • Challenges to Overcome:
      • [List the main challenges the prospect wishes to address]
    • Impact of Challenges:
      • [How are these challenges impacting their business?]

    Goals and Objectives

    Short-Term Goals:

    • [What does the prospect hope to achieve in the short term?]
  • Long-Term Goals:
    • [What are the prospect's long-term objectives?]
  • Decision-Making Process

    Key Decision-Makers:

    • [List of key decision-makers and their roles]
  • Decision Criteria:
    • [What are the main criteria for making a decision?]
  • Decision Process:
    • [How will the prospect make their decision (e.g., decision committee, evaluation criteria, etc.)?]
  • Budget and Timeline

    • Allocated Budget:
      • [List of budget mentions in numerical format]
    • Implementation Deadline:
      • [When does the prospect wish to implement the solution?]

    Competitive Landscape

    • Considered Alternatives:
      • [Other solutions the prospect is considering or using]
      • [Prospect's feelings about these alternatives or comparison points]

    Solution Alignment

    Key Features and Benefits:

    • [How does your solution address the prospect's needs and challenges?]
  • Unique Selling Points:
    • [What makes your solution stand out from the competition?]
  • Next Steps

    • Agreed Actions:
      • [List of agreed actions at the end of the call, e.g., sending additional information, scheduling a demo, etc.]
    • Responsible Person:
      • [Who is responsible for each action?]
    • Timeline:
      • [Deadlines for each action]
    • Next Contact Date:
      • [Date and time of the next point of contact]

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